Answers to the Frequently Asked Questions:
What can I do if myTV shows an error message, something like "10061 - Pins cannot be connected"?
If you get an error message (it can be something else, not only 10061), take these steps: close the running instance of myTV, then start it up again, but this time as administrator. How? Right mouse click on the myTV icon, and in the local menu select "Run as Administrator".
Detailed info about this error: When it says the pins cannot be connected it isn't about your PIN code, at all. These are the audio and video pins (connectors) of the software. Why can't they be connected? Because the software cannot check your system settings properly. It needs access to your system to be able to follow up the hardware changes (e.g.: your audio device can be changed by other programs). Well, when you are using a Windows account with limited access (guest account or a simple user account), the necessary info is not available for myTV. So you need to utilize the administrator account of your system. It is a built-in account in every Windows version. (You probably did not add a password to this Windows account, but if you did, you should know it.)
If it does not solve your problem, our service is probably down (e.g. we are restarting our servers). Try again in a few minutes.
If you are starting myTV as Administrator, but it still says "Pins cannot be connected", you need to reinstall myTV. (You probably made changes with the audio device of your computer.)
Step 1) Uninstall myTV.
Step 2) Delete the remaining *.ini files from the C:\Program Files (x86)\myTV\ folder.
Step 3) Download the latest version of myTV: http://grlive.tv/mytvsetup.exe
Step 4) Install it.
Step 5) Start it as Administrator.
Step 6) Enter your personal details.
Step 7) Enter your latest PIN code.
When I enter my new PIN code, it says the PIN is not registered. What can I do?
You need to re-try, because this message only appears when you enter something incorrectly, e.g. when you miss a digit or the dash symbol, or write O (oh) instead of 0 (zero).
How to buy a new PIN code?
1.1. You need to be logged in on this website: https://grlive.tv/
1.2. If you are not registered on this website yet, you need to create a new user account. It takes only a minute. (Enter your name, email address, a username and a password of your choice.)
1.3. If you are already registered but forgot your password, you can get a reminder from the link on the login form. It will be sent to the registered email address. The email may end up in your spam folder, so please check that.
2.1. You need a PayPal or a Skrill account. These are payment processor companies. Your registrations at these companies are not connected to grlive.tv, so we cannot help with them, but they have their own supports.
2.2. If you use a Mastercard card, we suggest PayPal: https://paypal.com/
2.3. If you use a Visa card, we suggest Skrill: https://skrill.com/
2.4 Log in to your PayPal or Skrill account.
3.1. On grlive.tv click on the "Subscription" link, then select the payment method. ("MoneyBookers" is Skrill.)
3.2. You will be redirected to the checkout page of the selected payment processor.
3.3. Enter your credit card details, or use your online balance, then the transaction is done.
Where is my new PIN code?
4.1. Our system sends the new PIN code to the email address of your grlive.tv user account.
4.2. If you did not receive your PIN, check your spam folder. (And make sure, you are checking the correct email address.)
4.3. Alternatively just click on the "Forgot Pincode" link on grlive.tv, and you can see your latest codes.
Did you buy a PIN code, but you have not get it in email? NO PROBLEM!
1) Are you sure you expect our email on the right address? We send the code to the email that you registered on our website (grlive.tv). It can be different from your Skrill/PayPal address.
2) Did you check the spam folder? If you always delete our messages, unfortunately your email provider starts marking them as spam, so you won't find them in your inbox...
3) You don't even need to get it in email, because your code is on our website. Anytime, after you've paid for the code, you can find it in the "Forgot Pincode" section.